Voice over Internet Protocol (VoIP) has come a long way since the mid-90s when the technology first enabled phone calls over the internet. Thoughtful developments in telephony hardware and software have driven its growth, and enhanced internet functionality has been a key component, too.

When most of us think of cyberthreats, we think of viruses, Trojans, and ransomware. Unfortunately, those aren’t the only ones to look out for. One of the biggest threats to Voice over Internet Protocol (VoIP) systems are denial-of-service (DoS) attacks, so if you have a VoIP system, you better read on.

As the use of Voice over Internet Protocol (VoIP) phones becomes more widespread, so do the security threats that target VoIP, such as theft of service. This threat is the most common type being used by cybercriminals today. Let’s examine how it affects your VoIP network and the preventive measures to counter it.

Voice over Internet Protocol (VoIP) has become many small- to medium-sized businesses’ top communication system of choice. While there are many vendors that offer different VoIP packages with their respective features, you should look into their Quality of Service (QoS) to know which one could meet your company’s needs.

Small business owners understand the nuisance that comes with the holiday season. Fortunately, Voice over Internet Protocol (VoIP) systems offer numerous cloud-enabled features that ought to help you handle large volumes of calls and cover periods when you are closed throughout the shopping season.

Remote work policies require companies to expand their communication capabilities. Many businesses aim to increase productivity and improve customer service by turning to a VoIP solution. There are several factors which will make your VoIP more mobile, while ensuring both your customers and employees remain satisfied and can communicate hassle-free.

When transitioning from traditional phone systems to Voice over Internet Protocol (VoIP) solutions, people often overlook the way calls are put on hold. However, doing so means losing opportunities since how customers are put on hold influences whether they wait patiently on the line or hang up.

Many businesses still rely heavily on landline telephones, which remain one of the first points of contact businesses have with their customers. With the marriage of traditional telephony and digital connectivity comes a more affordable and more reliable option: internet phones.

Moving your business’s resources to the cloud is quickly becoming the mainstream formula for success. But this comes with certain risks and requires careful planning. Your organization’s unified communications system (UC) is no exception and can be more challenging than moving other functions.

When a technology that promises to cut the expense of your old technology in half is released on the market, it certainly can raise some eyebrows. We all know, when a deal sounds too good to be true, it usually is. So when it comes to Voice over Internet Protocol (VoIP) and its claims of radically reducing phone costs, what’s the catch? Here are some issues you need to watch out for.